Privacy Policy

Luby Hart Design Ltd

Last updated: March 2026

This privacy policy applies between you, the User of this Website, and Luby Hart Design Ltd, the owner and provider of this Website. Luby Hart Design Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

1. Definitions and Interpretation

In this privacy policy, the following definitions are used:

Data

Collectively all information that you submit to Luby Hart Design Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the Cookies Schedule below.

Data Protection Laws

Any applicable law relating to the processing of personal Data, including but not limited to the UK General Data Protection Regulation (UK GDPR) as retained in UK law by the European Union (Withdrawal) Act 2018, the Data Protection Act 2018, and any regulations made thereunder, as amended or replaced from time to time.

UK GDPR

The UK General Data Protection Regulation, being Regulation (EU) 2016/679 as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of the European Union (Withdrawal) Act 2018.

Luby Hart Design Ltd, or us

Luby Hart Design Ltd, a company incorporated in England and Wales with registered number 16379983, whose registered address is in Hampshire, England.

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

User or you

Any third party that accesses the Website and is not either (i) employed by Luby Hart Design Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Luby Hart Design Ltd and accessing the Website in connection with the provision of such services.

Website

The website that you are currently using, lubyhartdesign.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or appendices are to those of this privacy policy; a reference to a person includes firms, companies, government entities, trusts and partnerships; "including" is understood to mean "including without limitation"; reference to any statutory provision includes any modification or amendment of it; the headings and sub-headings do not form part of this privacy policy.

2. Scope of This Privacy Policy

This privacy policy applies only to the actions of Luby Hart Design Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Luby Hart Design Ltd is the "data controller". This means that Luby Hart Design Ltd determines the purposes for which, and the manner in which, your Data is processed.

3. How We Collect Data

We collect Data in the following ways:

Data given to us by you

Luby Hart Design Ltd will collect your Data in a number of ways, for example:

  • When you contact us through the Website, by telephone, post, e-mail or through any other means;

  • When you elect to receive marketing communications from us, such as signing up to the Studio Journal.

Data collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

  • We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

  • We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below headed "Cookies".

4. Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • To respond to your enquiries and communicate with you about our services;

  • To send you marketing communications, including our Studio Journal, where you have given your consent or where we have a legitimate soft opt-in basis to do so;

  • To improve our Website, services and user experience;

  • To fulfil any contractual obligations where we are engaged to provide services to you.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your Rights" below).

For the delivery of direct marketing to you via e-mail, we will need your consent, whether via an opt-in or soft opt-in:

  • Soft opt-in consent applies when you have previously engaged with us (for example, you contact us to ask for more details about a particular service, and we are marketing similar services). Under soft opt-in consent, we will take your consent as given unless you opt out.

  • For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting, for example by checking a tick box.

  • If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your Rights" below.

5. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR to process your personal Data:

  • Legitimate interests: for website analytics, security, and improving our services, where these interests are not overridden by your rights.

  • Consent: for sending marketing communications such as the Studio Journal, where you have opted in.

  • Contract: where processing is necessary to fulfil a contract with you or to take steps at your request prior to entering into a contract.

  • Legal obligation: where we are required to process your Data to comply with a legal obligation.

6. Third-Party Data Processors

We use a small number of carefully selected third-party services to operate this Website. These services may process your Data on our behalf as data processors. We have taken steps to ensure each processor provides appropriate safeguards for your Data.

Squarespace

This Website is hosted and built on the Squarespace platform, operated by Squarespace, Inc., 225 Varick Street, New York, NY 10014, USA. Squarespace processes Data on our behalf in connection with the hosting and operation of the Website, including technical data about your visit and any information you submit through the Website.

Squarespace is certified under the EU-US Data Privacy Framework and uses Standard Contractual Clauses approved by the UK Information Commissioner's Office to provide appropriate safeguards for transfers of personal Data to the United States. For further information, please refer to Squarespace's privacy policy at squarespace.com/privacy.

Email communications

When you contact us by email or submit an enquiry through the Website, your contact details and message content may be stored within our email system. This Data is used solely for the purpose of responding to your enquiry.

Studio Journal

If you sign up to our Studio Journal, your email address will be stored by Squarespace's email campaign feature and used solely to send you design notes and updates from our studio. You may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at studio@lubyhartdesign.com.

7. Who We Share Data With

We may share your Data with the following groups of people for the following reasons:

  • Any of our group companies or affiliates — to ensure the proper administration of our website and business;

  • Our employees, agents and/or professional advisors — to obtain advice from professional advisers;

  • Third-party service providers acting as data processors on our behalf, as described in Section 6 above.

We will not sell your Data to third parties, nor permit third parties to use your Data for their own marketing purposes.

8. International Data Transfers

Because Squarespace is a US-based company, your personal Data may be transferred to and processed in the United States. This transfer is covered by appropriate legal safeguards in the form of Standard Contractual Clauses approved by the UK Information Commissioner's Office, ensuring your Data receives a level of protection equivalent to that required under UK law.

We will not transfer your Data to any other country outside the UK or European Economic Area unless appropriate safeguards are in place in accordance with the Data Protection Laws.

9. Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

  • Access to your account is controlled by a password and a username that is unique to you.

  • We store your Data on secure servers provided by Squarespace.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us at studio@lubyhartdesign.com.

For detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

10. Data Retention

We will only hold your Data on our systems for as long as is necessary for the purposes set out in this privacy policy, or until you request that the Data be deleted. As a general guide:

  • Enquiry and contact data: retained for up to 2 years from the date of last contact.

  • Studio Journal subscriber data: retained for as long as you remain subscribed, plus a reasonable period thereafter.

  • Website analytics and log data: retained for up to 26 months.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

11. Your Rights

You have the following rights in relation to your Data:

  • Right to access — the right to request copies of the information we hold about you, or that we modify, update or delete such information. We will not charge you for this, unless your request is manifestly unfounded or excessive.

  • Right to correct — the right to have your Data rectified if it is inaccurate or incomplete.

  • Right to erase — the right to request that we delete or remove your Data from our systems.

  • Right to restrict our use of your Data — the right to block us from using your Data or limit the way in which we can use it.

  • Right to data portability — the right to request that we move, copy or transfer your Data.

  • Right to object — the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights, or withdraw your consent to the processing of your Data, please contact us at studio@lubyhartdesign.com.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may refer your complaint to the Information Commissioner's Office (ICO). The ICO's contact details can be found at ico.org.uk.

12. Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy of other websites prior to using them.

13. Changes of Business Ownership and Control

Luby Hart Design Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Luby Hart Design Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it. In such instances, we will take steps with the aim of ensuring your privacy is protected.

14. Cookies

This Website may place and access certain Cookies on your computer. Luby Hart Design Ltd uses Cookies to improve your experience of using the Website. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Luby Hart Design Ltd to provide a better experience and service to you. You may deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. You can also choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org.

15. General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

16. Changes to This Privacy Policy

Luby Hart Design Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Luby Hart Design Ltd by email at studio@lubyhartdesign.com.

Cookies Schedule

The following cookies may be placed on your device when you visit this Website. All cookies are set by Squarespace unless otherwise stated.

Strictly necessary cookies

These cookies are essential for the Website to function and cannot be disabled.

  • ss_cid — Visitor identifier. Maintains your session and remembers preferences during your visit. Duration: 1 year.

  • ss_cvr — Visitor record. Helps understand how visitors interact with the site. Duration: 1 year.

  • ss_cvisit — Session tracking. Records the start of a new browsing session. Duration: 30 minutes.

  • ss_cpvisit — Prior visit record. Distinguishes between new and returning visitors. Duration: 1 year.

  • crumb — Security cookie. Used for cross-site request forgery (CSRF) protection. Duration: Session.

  • squarespace-AnonymousUserId — Identifies anonymous sessions for security purposes. Duration: Session.

Analytical / performance cookies

These cookies help us understand how visitors use the Website so we can improve it. They collect information in aggregate form and do not identify individual visitors.

  • ss_cvt — Analytics. Tracks the duration of a visit to help improve Website performance. Duration: 30 minutes.

You can find more information about Squarespace cookies at squarespace.com/privacy.

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